I'm Interested In Your Opinion!
Posted in: Opinion
Ruth;
Thanks for the feedback.
In answer to your questions, we don't sample at all. Given that I make several different dark chocolates out of several different beans, we would literally have to feed people. For a chocolatier who uses one variety of dark chocolate, sampling makes sense. However it doesn't in our case.
I have also found that sampling negatively affects sales. Chocolate for the most part is an impulse purchase, and if the customer's sweet tooth has been satisfied by a sample, they often purchase less than they were originally intending. This is in line with a common phrase in the diet and health industry "Never shop for groceries when you are hungry. You will almost always over purchase and make bad choices." Customers have entered the shop to BUY chocolate. I'm certainly not going to feed it to them free.
Just like the wine industry does, there are in depth descriptions of each of our chocolates. This helps customers who prefer fruitier chocolate or earthier chocolate.
With regard to our truffles, wehave standardized onone variety of milk and one variety of dark chocolate for them. It doesn't make sense to offer multiple milks and darks, when all of our truffles are made to order, and the flavor nuances from one dark to the nextare masked by the 100's of combinations of coatings and centers. As far as truffles are concerned, they are simply a confection that uses chocolate, and not celebrates chocolate.
Hope that answers your questions.
Cheers
Brad