Maura:

I wrote that user/troubleshooting manual!

In my experience, FBM has never been very responsive to requests for detailed wiring diagrams or parts lists, and all TCF Sales can do is contact FBM.

That said, who at FBM have you been in touch with?

Technical support? I can still reach out to the president and international sales manager to escalate this for you. Let me know and I will send you my email address to the email address of your account.

And welcome to TheChocolateLife Forums community!

/Clay

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@DiscoverChoc

updated by @clay: 05/28/25 13:14:55

Howdy!  First post here.  We run a small bean to bar chocolate shop in OKC and have been at it since 2018.  

We have a 2015 Unica 40 tempering machine and are looking for a technical manual so we can do repairs on the machine.  I've contacted FBM in Italy and TCF in Austin (who have been most helpful) but have received only a basic user/trouble shooting manual.  

We fix most of our equipment in-house and would really appreciate detailed technical documentation and wiring schematic.  Thank you in advance. 

Maura